1. SHIPPING:

We offer free standard shipping within the US and UAE. Orders are processed in 1-3 business days and delivered in 7-15 business days. Cut-off time for same-day processing is 05:00 PM PST. Free shipping with no hidden fees. Tracking info provided.

2. RETURN:

Our return policy allows for returns within 30 days of delivery, with items needing to be in new, unused, and undamaged condition. Refunds are processed within 7 business days after approval. Customers are responsible for return shipping costs unless the item is damaged or defective. Contact us for further assistance.

At Lionex, we believe in creating shoes that are built to last. Proper care and maintenance can help extend the life of your footwear, keeping them looking and feeling great for years to come. Below, we’ve provided detailed instructions for caring for your Lionex shoes.

1. General Shoe Care Tips

• Rotate Your Shoes: Avoid wearing the same pair of shoes every day to allow them to air out and retain their shape.
• Use a Shoe Horn: When putting on your shoes, use a shoe horn to prevent unnecessary strain on the heel area.
• Store Properly: Store your shoes in a cool, dry place away from direct sunlight. Use shoe trees or stuff the toes with paper to maintain their shape.

2. Cleaning Instructions

Leather Shoes

• Dust Removal: Use a soft, dry cloth or a brush to remove surface dust and dirt.
• Clean: Wipe the leather with a damp cloth and a small amount of mild soap if needed. Avoid soaking the leather.
• Polish: Apply a high-quality leather conditioner or polish to maintain shine and prevent cracking.
• Waterproofing: Use a leather protector spray for added resistance against water and stains.

Suede or Nubuck Shoes

• Brush Gently: Use a suede brush or a clean toothbrush to remove dirt and restore the nap.
• Spot Clean: Use a suede cleaner or white vinegar on stubborn stains. Dab gently—do not rub excessively.
• Protect: Apply a suede protector spray to guard against water and stains.

Canvas or Fabric Shoes

• Hand Wash Only: Spot clean with a damp cloth and mild detergent. Avoid submerging the entire shoe in water.
• Air Dry: Let them air dry naturally. Do not use direct heat or a dryer, as this can damage the material.

Rubber Soles

• Clean with Soap and Water: Use a damp cloth or sponge with mild soap to wipe the soles clean.

3. Special Care for Different Weather Conditions

Rainy or Wet Weather

• Avoid prolonged exposure to water, as it can damage the material and structure of the shoe.
• Dry wet shoes at room temperature by stuffing them with newspaper to absorb moisture.

Hot and Humid Weather

• Use moisture-absorbing insoles to prevent odor and excessive sweating.
• Keep shoes in a ventilated area to avoid mold or mildew.

4. Maintenance Tips

• Replace Insoles: Replace worn-out insoles to maintain comfort and support.
• Re-Sole When Needed: For leather and other high-quality shoes, consider re-soling them when the sole wears out to extend their lifespan.
• Avoid Overuse: Alternate between multiple pairs of shoes to reduce wear and tear.

5. What to Avoid

• Do not machine wash or dry your shoes unless explicitly stated in the product care label.
• Avoid using harsh chemicals or bleach as they may damage the material.
• Do not leave shoes in extreme temperatures or direct sunlight for extended periods.

6. Additional Tips for Long-Lasting Shoes

• Use a Waterproofing Spray: Especially for suede, leather, or fabric shoes, apply a waterproofing spray for protection against moisture.
• Inspect Regularly: Check for loose seams, worn soles, or other signs of damage and address them promptly.

Need Assistance?

If you have specific questions about caring for your Lionex shoes, our customer support team is here to help:

Phone: +1 2134611790

Email: support@lionex.shop